“We’re impressed with the product’s robustness, versatility, and the technical and commercial support we’ve received. This technology has been rolled out across three divisions with excellent results, giving us a strong position in IoT for building machinery. It’s been a game-changer.“
– Maximus Villard, IoT Manager, RMC Max Group
Challenge
Limited resources and rising customer demands.
RMC Max’s small specialist team struggled to manage growing service needs. Modern construction equipment complexity made troubleshooting over the phone difficult. Often, problems stemmed from user error rather than machine faults. Rental companies demanded more advanced services to maximize equipment ROI and extend machine life, further increasing pressure on RMC Max’s operations.
Solution
Proactive monitoring with Sensei’s telematics.
RMC Max implemented Sensei’s Global Connectivity Solution to remotely monitor equipment status, detect potential failures, and analyze breakdowns. The system tracks where, when, and how machines are used, while “real-time mode” checks operational behavior and optimizes settings as needed. These insights enable precise troubleshooting and proactive maintenance.
Outcome
Reduced costs and better customer service.
RMC Max and its dealers now remotely check machine status, cutting downtime and travel costs significantly. With detailed machine reports available via Sensei’s Telematics App, rental companies also gain digital tools to develop new business models and protect against theft. These advancements enhance service quality while reducing operational expenses.
